Shipping policy

Shipping Costs

FREE UK SHIPPING over £18.99

FREE INTERNATIONAL SHIPPING over £28.99 to Europe, USA, Australia, Canada, Israel and Asia

Country Service
 Delivery Time (Days) Minimum Order Value Cost
UK Royal Mail 48 2-3 £18.99+ Free
<£18.99
 £2.99
Royal Mail 24 1-2 £24.99+ Free
< £24.99
 £3.99
The EU, Monaco, Norway, Switzerland, Serbia, Turkey Tracked Mail 3-6 £28.99+ Free

Discounted £14.99+ £2.99
Standard <£14.99 £5.99

Express 1-3 £33.99
USA
 Tracked Mail 6-12 £28.99+ Free
Discounted £14.99+ £2.99
Standard <£14.99 £5.99

Express 1-4 £25.99
Australia Canada Israel
 Tracked Mail 6-12 £28.99+ Free
Discounted £14.99+ £2.99
Standard <£14.99 £5.99

Express Aus: 3-9 Canada: 1-4 Israel: 2-8 £34.99
Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand
 Tracked Mail 6-12 £28.99+ Free
Discounted £14.99+ £2.99
Standard <£14.99 £5.99

Express 2-5 £46.99
Rest of the World
 Express Only 2-9
£46.99


Order Processing

  • We aim to process orders received before 12pm the same working day however we may require 1-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at hello@balltrace.tennis. We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
  • BallTrace ships from the UK and uses DHL Tracked Mail Services overseas. Where this is not available we offer DHL Express services only.
  • Shipments outside of the E.U, North America, Israel, Asia, Australia and Russia including China, India, Indonesia, Hong Kong and Malaysia may incur additional duties and taxes before delivery

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    NOTE: We are not responsible for shipping carrier delays.